Shipping policy

Shipping Policy - Capster

1. Shipping Destinations
Capster.ae currently ships within the United Arab Emirates (UAE) and select international locations. If your location is not available at checkout, please contact our support team for assistance.

2. Processing Time
Orders are typically processed within 3-5 business days. Orders placed on weekends or public holidays will be processed on the next business day.

3. Delivery Timeframes

  • UAE Orders: Estimated delivery within 3-5 business days.

  • International Orders: Estimated delivery within 5-10 business days, depending on the destination and customs clearance.

4. Shipping Fees

  • UAE Orders: A flat shipping fee of AED 30 applies to all orders.

  • International Orders: Shipping fees vary based on the destination and will be calculated at checkout.

5. Order Tracking
Once your order has been shipped, you will receive a tracking number from our courier partner via Whatsapp or SMS. You can use this tracking number to monitor the status of your shipment.

6. Customs & Duties (International Orders)
For international orders, customers are responsible for any applicable customs duties, taxes, or import fees imposed by the destination country. Capster.ae is not responsible for any delays caused by customs clearance procedures.

7. Delivery Issues & Delays
While we strive to ensure timely delivery, unexpected delays due to weather conditions, courier disruptions, or customs clearance may occur. If your order is delayed, please contact our support team for assistance.

8. Address Accuracy
Customers are responsible for providing accurate shipping details. Capster.ae is not liable for orders shipped to incorrect or incomplete addresses provided by the customer.

9. Lost or Damaged Packages
If your order is lost or arrives damaged, please contact our courier partner after the shipping period has lapsed. We will work with the courier service to resolve the issue promptly.

10. Contact Us
For any shipping-related inquiries, please reach out to our courier service team via whatsapp or customer support team at hello@capster.ae

Capster.ae reserves the right to update this shipping policy at any time without prior notice.